Privacy Policy

1. Introduction

STM Export Limited operates this website and processes personal data to provide the catalog, user dashboard, enquiries, and reservations.

2. What data we collect

• account data: email, name, phone number, password stored in hashed form
• enquiry and reservation data, including message history
• technical data: IP address, browser, device, visit time
• uploaded files and documents if you submit them through the website

3. Why we use the data

• to authenticate users and provide access to accounts
• to process enquiries, reservations, and registration requests
• to contact users by email and phone
• to protect the website and prevent abuse
• to analyse and improve the service when consent is given

4. Legal basis for processing

• performance of a contract or pre-contract communication
• user consent for cookies and analytics
• legitimate interest in service security and stability
• compliance with legal obligations

5. Sharing with third parties

We do not sell personal data. Information may only be shared with infrastructure and service providers that help us operate hosting, email, file storage, and analytics.

6. Retention and security

We store data only as long as needed for service delivery, compliance, and dispute handling. Access controls, authentication tokens, and secure password storage are used to protect data.

7. Your rights

• request access to your personal data
• correct inaccurate data
• withdraw consent where processing is based on consent
• request deletion where legally applicable

8. Cookies

The website uses cookies for authentication, preferences, and analytics. More details are available on the separate cookie policy page.

9. Contact

If you have questions about data protection, contact us at info@stm.co.uk or call +44 123 456 7890.